Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: August 11, 2026

At VIBE FITNESS, we value transparency and strive to provide a safe and efficient shopping experience. This Shipping and Delivery Policy establishes the conditions applicable to orders placed through our website.

1. ORDER PROCESSING

After payment has been confirmed, your order will be picked, checked, packaged, and prepared for shipment.

Order processing times may vary depending on product availability and order volume. If a specific processing time is stated on a product page, that timeframe will apply to the preparation and shipment of the order.

Orders placed on weekends or public holidays may begin processing on the next business day.

The delivery timeframe begins after payment confirmation and shipment of the order, according to the conditions presented at checkout.

2. DELIVERY TIME

The estimated delivery time will be displayed at checkout based on the delivery address, shipping method, and available carrier or delivery service.

Delivery estimates may be affected by external factors, including:

  • Carrier delays;

  • Severe weather conditions;

  • Strikes or work stoppages;

  • Transportation restrictions;

  • Operational issues;

  • Incorrect or incomplete addresses;

  • Remote or difficult-to-access areas;

  • Periods of unusually high shipping volume;

  • Force majeure events or circumstances beyond VIBE FITNESS's control.

VIBE FITNESS does not guarantee that an order will arrive before or exactly on the estimated delivery date provided by the carrier.

3. SHIPPING COST

Shipping costs are calculated based on the delivery address, weight and dimensions of the order, shipping method, and availability of transportation services.

The final shipping cost will be displayed to the customer before the purchase is completed.

When free-shipping promotions or special shipping conditions are available, the specific terms of the applicable promotion will apply.

4. ORDER TRACKING

When available, a tracking number will be sent to the email address or other contact information provided by the customer at the time of purchase.

Customers may track their orders using the information provided by the carrier or delivery service.

After a tracking number is issued, it may take some time for tracking information to appear or be updated in the carrier's system.

5. DELIVERY ADDRESS

The customer is responsible for providing accurate delivery information, including full name, street address, house or building number, apartment or unit number, neighborhood, city, state, and ZIP or postal code.

VIBE FITNESS is not responsible for delays, returns, or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to VIBE FITNESS because of an incorrect address or failed delivery caused by inaccurate information provided by the customer, a new shipping fee may apply for reshipment.

6. DELIVERY ATTEMPTS

Deliveries are carried out according to the rules and procedures of the selected carrier or delivery service.

If delivery cannot be completed after the attempts established by the carrier, the order may be made available for pickup at a location designated by the carrier or returned to the sender.

When possible, VIBE FITNESS will contact the customer to provide guidance regarding the next steps.

7. DELIVERY DELAYS

VIBE FITNESS works to ensure that all orders are shipped within the stated processing time. However, we do not directly control the internal operations of carriers.

Therefore, delays caused exclusively by the carrier, customs or governmental inspections, weather conditions, or other external circumstances do not, by themselves, constitute a failure by VIBE FITNESS to provide its services.

If an order is significantly delayed or tracking information has not been updated for an extended period, customers may contact us so that we can investigate the situation with the carrier.

8. ORDER MARKED AS DELIVERED

If the tracking system indicates that an order has been delivered but the customer has not received it, we recommend first checking with family members, household members, building management, reception, neighbors, or other individuals who may have accepted the package.

If the order cannot be located, the customer should contact VIBE FITNESS so that we can investigate the matter with the carrier.

9. DAMAGED OR TAMPERED PACKAGES

Upon receiving an order, we recommend that customers inspect the package for visible signs of damage, tampering, or other irregularities.

If the package or products appear to have been damaged during transportation, customers should document the issue and contact VIBE FITNESS as soon as possible, preferably providing photographs or videos of the packaging and products received.

10. ORDERS CONTAINING MULTIPLE PRODUCTS

Depending on product availability and logistical conditions, products from the same order may be shipped separately.

If this occurs, the customer may receive different tracking numbers, and packages may arrive on different dates.

11. CHANGE OF DELIVERY ADDRESS

After an order has been confirmed and/or shipped, it may not be possible to change the delivery address.

If the customer notices an error in the delivery address, they should contact VIBE FITNESS as soon as possible.

The possibility of changing the address will depend on the processing stage of the order and the conditions established by the carrier.

12. REMOTE OR DIFFICULT-TO-ACCESS AREAS

Certain locations may be subject to different delivery times, additional fees, or delivery restrictions determined by the carrier.

When applicable, these conditions may be displayed at checkout or communicated to the customer by VIBE FITNESS.

13. DELIVERY RESPONSIBILITY

VIBE FITNESS is responsible for properly preparing and handing orders over to the contracted shipping or delivery services.

Once an order has been handed over to the carrier, certain stages of the transportation process become the responsibility of the carrier, including transportation, distribution, and final delivery.

Nevertheless, VIBE FITNESS remains available to assist customers in resolving issues related to their shipments.

14. CONTACT INFORMATION

For questions regarding shipping, tracking, or delivery, please contact us:

VIBE FITNESS
Email: vibefitnessof@gmail.com
Phone/WhatsApp: +55 81 99972-4119
Physical Address: Rua Bahia, Santa Cruz do Capibaribe, PE, 55195-006, Brazil