Refund policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at vibefitnessof@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].
If your return is approved, we will provide you with a shipping label, as well as instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.
Please contact us at vibefitnessof@gmail.com if you have any questions about returns.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), customized products (special orders or personalized items), and personal care products (beauty products).
We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive what you want is to return the item and, once the return is approved, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Regardless of the above, if merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.
As mentioned above, the item must be in the same condition in which you received it: unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, you will receive an automatic refund to your original payment method within 10 business days. Please remember that it may take some additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at vibefitnessof@gmail.com.